Comments of the last 3 hours have apparently not been saved – acrobat pro in freeze?

Question

Ich arbeite an einem grossen PDF-Dokument (120 Seiten) mit der Acrobat Adobe Pro Version online.
 
Ich mag das Dokument teilen und hab dazu versucht, einen Link erstellen zu lassen – seit über 20 Minuten heisst es Änderungen werden gespeichert. Nun habe ich die Datei in einem anderen Browser geöffent und sehe, dass die Arbeit der letzten Stunden dort (noch) nicht sichtbar ist - was tun?

Meenakshi_Negi · Answer

Hi joachim_4472,

Thank you for reaching out.

Please check if the connection is not intermittent. Since you have created a shared link to the file, please ensure that you open the one on which the changes are made. When you say "for over 20 minutes it has been said that changes are being saved", do you have any message? Please never close the PDF or the web page directly.

Also, please check if you are still experiencing the same behavior. If yes, share the screen recording with us.

If the changes are not saved, they cannot be recovered. Generally, it happens when there is an issue with the connection.

Let us know how it goes.

Thanks,

Meenakshi

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