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Precious_body693a
Participant
September 17, 2026
Answered

Comments tool

  • September 17, 2026
  • 4 replies
  • 40 views

In Adobe Acrobat DC, under the Comment tools, I’m trying to draw a rectangle. I can click and drag to create the rectangle, but I can’t finish the action. It’s as if the mouse button remains stuck. When I release the left mouse button, the action doesn’t end as it should, and the rectangle continues to follow the mouse.

    Correct answer Amal Jaiswal

    Hi there, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

    4 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    September 22, 2026

    Hi there, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

    Precious_body693aAuthor
    Participant
    September 22, 2026

    it looks like everything is back to normal. regards.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 17, 2026

    Hello @Precious_body693a

    Thank you for the detailed report, and I'm sorry for the trouble with the rectangle comment tool.

    This issue has already been reported to our development team, and they're actively working on it. A fix is expected in a future update, so please stay tuned for more information.

    In the meantime, if you find a temporary workaround, feel free to share it here for other users running into the same thing.

    Thanks for your patience while this gets resolved.

    Regards,
    Amal

    Precious_body693aAuthor
    Participant
    September 17, 2026

    For the moment, she copy paste the rectangle from an another file. 

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