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thomas5EEC
Participant
July 30, 2021
Question

Compare files not working

  • July 30, 2021
  • 4 replies
  • 9618 views

Hello, 

 

I work as IT support and i have one user who has Adobe Pro. 

She wanted to compare two PDF files and find the differences. 

We used the following procedure https://helpx.adobe.com/be_fr/acrobat/using/compare-documents.html 

 

The result we expected wasn't what was shown in the How To. 

We tried with two files and where we knew the differences but no good result either

Any ideas, solutions?

 

Kind regards

    4 replies

    A
    ann_a
    Participant
    October 11, 2024

    I know this was a while ago, but I'm encountering the same problem (it seems). The result of the comparison is that the entire text appears as a change. I have converted both pdf to recognize text with the "Scan & OCR" tool, but still it doesn't seem to recognize one of the documents as text (regardless which of the two I put as OLD/NEW). Please help, this was the main reason why I got a PRO license. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 13, 2025

    Hi @ann_a,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Would you mind updating the app to the latest version (2024.005.20xxx) and letting us know if the issue persists for you?

     

    If yes, please share the below details for further investigation:

    1. The OS [Windows/Mac] and its version;

    2. Does this happen with a specific type of file or all?

    3. Can you share sample files with us test the issue in-house?


    -Souvik

    D
    Dina26570840jqgq
    Participant
    October 27, 2022

    She wanted to compare two PDF files and find the differences.

    https://www.centertekno.com/

    T
    thomas5EECAuthor
    Participant
    September 6, 2021

    Hello,

     

    this issue is still not solved!

    any response?

     

    kidn regards

      D
      Dan26082274tlif
      Participant
      September 12, 2022

      The Adobe compare tool works half the time, in my experience. Try using Draftable (https://draftable.com/desktop) for PDF comparison. I know this was over a year ago, but hopefully this will help. 

      K
      kathleen26808019afwc
      Participant
      October 26, 2022

      Hi, do you know if there is something comparable out there for the Mac? It says that this app only works with Windows. (Having a lot of trouble with the compare tool at my job).

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      July 31, 2021

      Hi Thomas,

       

      Hope you are doing well.

      You did find the   Help article for the comparison of two document. The steps mentioned here should work well: https://helpx.adobe.com/acrobat/using/compare-documents.html 

      However, it didn't in your case. Just curious to know what exactly went wrong and what was the difference between two document? Can you share it with example or the sample files itself? 

      Also, make sure that document you are working with isn't secured.

       

      Just for testing, how about checking it with a different set of documents? 

       

      Thanks,

      Akanchha 

      T
      thomas5EECAuthor
      Participant
      August 10, 2021

      Hello, 

       

      Yes we triend it with different documents but we didn't get the desired result

       

      Kind regards

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