Complaint poor support problem Acrobat Pro

We are Adobe customers with a corporate account that includes two user accounts, both with access to the "Creative Cloud All Apps" suite. Unfortunately, I noticed that the Adobe Acrobat Pro app was not listed among the available applications for one of my colleagues. Unlike the installations of Photoshop and Illustrator, I couldn't locate and select Acrobat Pro. If I'm not mistaken, this application should be included in the "Creative Cloud All Apps." 

I tried reaching out to the helpdesk for assistance. Unfortunately, it is only available in English in Europe, and the experience was unfriendly with very little patience. I consistently had to spell out my email address, despite having license IDs available. The second person I was transferred to simply disconnected the call, stating, "I cannot find your email address," even though I was logged in with my address and actively using the online dashboard. It is challenging to understand how a paying customer receives such poor support, especially from a software giant like Adobe. The lack of proficiency in English, the need to repeatedly spell out my email address, and the referral to a voluntary community are aspects I find quite disappointing and unprofessional.