COMPLAINT - purchase and download issues [edited by mod for specificity]

#1 Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that macOS Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage. 
https://helpx.adobe.com/creative-cloud/system-requirements.html

#2 Please log-in to your account below to confirm your subscription is what you think it should be.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page. 

Click the chat icon. 

Type AGENT followed by enter key.  Wait for a human to join the session.  DO NOT get into a dialogue with the artificial intelligence bot.  It does not understand complex questions.

If you want help, best is to give the correct infos that are needed to help you. But if you feel better now then it's ok. If you really want help start with explaining the problem: what did you purchase? What happens when you try to download your purchase? What is your OS and version? What is your configuration?

For starters, what application are you talking about?

I'm not entirely positive where this should go, but we'll try Download & Install.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. (I spent more than 2 hours on hold the last time I tried contacting customer support.)

Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.