Completed fillable form w/submit button when opened all data fields are blank?

Question

We have a fillable form with an embedded email return address. When returned, the data fields are blank (they are all required). We have tested internally and had no problem, but when sent back by the client it returned blank. Clicking into the field did not cause the text to appear BTW.

This is the instruction we send to the user:

I have attached our client intake form. This form just helps us collect as much information as we can in one location. It is a password-protected document. You will receive another email with the password.

Please be sure to fill in all the required areas then hit the green button on the bottom right-hand side to send back directly to me password protected.

What are we doing wrong????? Thanks!

try67 · Answer

Add something like this to your instructions:

You must save the file to your local computer and then open it using Adobe Reader only! Opening it in any other application, including in a browser window, will cause the file to malfunction.

If you don't have Adobe Reader you can download it for free from here: https://get.adobe.com/reader/

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