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tpicorps
Participant
April 10, 2019
Answered

Confirm Security Prompt When Printing PDF from Outlook

  • April 10, 2019
  • 24 replies
  • 43578 views

Ever since we installed the latest Adobe update yesterday we are getting an annoying security warning "Are you sure that this file is from a trustworthy source and you want to convert it?" every time you print to PDF from Outlook.

It doesn't seem to happen when you use the Outlook add-in for whatever reason. However, our users mostly print to PDF and this is very annoying for them.

We are running the latest version of Acrobat DC 2017 (2017.011.30138) along with Office 365 ProPlus software. This is on a Server 2016/2019 RDS environment.

Does anyone know how to disable this? It never happened until the Adobe update ran.

Correct answer AnandSri

Hi All,

The following help article is updated How to disable the security warning message before postscript to PDF file conversion.

Please try the solution shared in the article, reboot the machine and let us know if you experience any issue.

Registry fix to disable security warning dialog for Acrobat Distiller on Windows

Applicable to Acrobat DC, Acrobat 2017, Acrobat 2015 (Classic).

  1. Quit Acrobat Distiller application if it's already running.
  2. Open the registry editor -  go to Run (Windows menu + R), type regedit.exe in the Open field and click OK.
  3. In the registry editor, go to the location listed below, and create the binary key bEnableTrustedConversion. Change its value to 1. For Acrobat Distiller:

For Acrobat DC (Continuous):

Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\DC\Preferences

For Acrobat DC (Classic - Acrobat 2017):

Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\2017\Preferences

For Acrobat DC (Classic - Acrobat 2015):

Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\2015\Preferences

Regards,

Anand Sri.

24 replies

Sachin Soni
Adobe Employee
Sachin Soni
Adobe Employee
April 16, 2019

Hi,

We have released an update that fixes the trust dialog that comes when doing a print to PDF. In this update, we have also added the corresponding UI preferences on Windows for Acrobat 2015 and Acrobat 2017 that can be used so that the trust dialog doesn't come when converting  PS files to PDF. Please click Help -> Check for Updates... to get the latest update

Thanks & Regards

Sachin Soni

J
Jason-Inf
Participating Frequently
April 16, 2019

Hi Adobe,

I had another user with same issue on Acrobat DC 2015 and updating as mentioned here did not work (Re: Confirm Security Prompt When Printing PDF from Outlook ). I applied the method I posted here and this worked: Re: Confirm Security Prompt When Printing PDF from Outlook

Thank you

E
Ellie Sea
Participant
April 16, 2019

Fixed! Followed the steps above with regards to un-ticking a box in Acrobat Distiller now there is no annoying hidden security message box popping up behind everything (causing my computer to crash).

I also didn't know I had distiller, but as a previous poster explained - I found it when clicking on the start icon and it was in with all of the other Adobe programs.  So happy - Thank you all   Adobe though - you caused me lots of stress yesterday!!

Kyle Lychuk
Kyle Lychuk
Participant
April 15, 2019

I originally didn't try the Adobe Distiller options, since I was not using it, but after trying to print again and having Draftsight freeze for me, I brought up task manager and saw that Adobe Distiller was trying to give me the security measure. I went through the steps explained above for both Adobe Acrobat AND Adobe Distiller, and now I have no problems printing to PDF.

E
Ellie Sea
Participant
April 15, 2019

Having the exact same issue, why oh why!  I cant print from Autocad! This is very frustrating...

Kyle Lychuk
Kyle Lychuk
Participant
April 15, 2019

I think I found a solution. Under Edit>Preferences in Adobe Acrobat, instead of going to Convert to PDF, go to Security (Enhanced) and uncheck all of the checkboxes. Worked for me. I was unable to print from Draftsight (CAD Software) to PDF since the message box would go behind my program and I couldn't select Yes, which kept causing the program to crash.

D
davidm32996798
Participant
April 12, 2019

I tried the REGEDIT.EXE fixes explained here, but that has not changed the window from continuing to pop up. Is there anything else I can try?

A
Anonymous
April 11, 2019

Hi AnandSri,

I am having the issue with Distiller, tried the regedit fix but it doesnt show the checkbox option to trust file.

Thank you

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    April 11, 2019

    Hi All,

    The following help article is updated How to disable the security warning message before postscript to PDF file conversion.

    Please try the solution shared in the article, reboot the machine and let us know if you experience any issue.

    Registry fix to disable security warning dialog for Acrobat Distiller on Windows

    Applicable to Acrobat DC, Acrobat 2017, Acrobat 2015 (Classic).

    1. Quit Acrobat Distiller application if it's already running.
    2. Open the registry editor -  go to Run (Windows menu + R), type regedit.exe in the Open field and click OK.
    3. In the registry editor, go to the location listed below, and create the binary key bEnableTrustedConversion. Change its value to 1. For Acrobat Distiller:

    For Acrobat DC (Continuous):

    Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\DC\Preferences

    For Acrobat DC (Classic - Acrobat 2017):

    Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\2017\Preferences

    For Acrobat DC (Classic - Acrobat 2015):

    Location: HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\2015\Preferences

    Regards,

    Anand Sri.

    MK1 CAD
    MK1 CAD
    Participant
    April 11, 2019

    i have solved my issue. i thought i only had abode acrobat DC on my machine but when i went to the start menu and all programmes (win7) i noticed i had adobe acrobat distiller DC as well. i didn't know it was there. i opened the distiller DC and under file, preferences i ticked the security trust all files opened via acrobat distiller and now no annoying box popping up asking if i trust the files. i did try the registry fix as well but it didn't work for me, but then I'm not 100% sure i did it correctly.

      Trav2016
      Trav2016
      Known Participant
      April 11, 2019

      My company started facing this same issue today. The fix for us was the same as everyone else. In Acrobat Distiller > Preferences > Security > Trust all files opened via Acrobat Distiller. So far it has only been the computers that have had the most recent Adobe Acrobat update. We are running on Adobe Acrobat Pro DC Continuous Release Version 2019.010.20099. Using Windows 10 1803.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      April 11, 2019

      Hi All,

      Thanks for your time and patience on this and I am sorry for the frustrating experience. We're looking into this and will share an update as soon as possible.

      - Anand Sri.

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