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Participant
April 25, 2025
Question

Conflicts with Acrobat LGA VIP Account and an Adobe Sign Enterprise Account at same time

  • April 25, 2025
  • 1 reply
  • 142 views

Hello all. My company has an LGA VIP Adobe account for Acrobat Pro creative cloud etc. 

 

Separately, we have another ENTERPRISE Adobe Sign acccount. 

 

When a user with our domain emails are assigned an Acrobat license and access to Adobe sign enterprise (personal profile and Adobe ID , then company/work profile and Enterprise ID) , the send for signature funcation ceases to work for the user within Acrobat. They must send ALL their documents via the web link instead of the free convenience of the Acrobat app. 

 

We have several areas of the company where they do not require the paid version and want to maintain  their free option within acrobat, however, if we combine accounts to enterprise, that "free" feature within Acrobat goes away anyhow. 

 

Has anyone else expereienced this? Is there no way around this issue? The only fix there is currently is to submit a ticket to adobe for every single user who wants enterprise to provision the user, but then they still lose the free function within Acrobat. 

 

1 reply

Bani Verma
Community Manager
Community Manager
April 25, 2025

Hi there, 

 

I am moving the question to the correct community; experts there can help you better. 

 

 

Thanks, 

^BS