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georgep92559099
Participating Frequently
October 17, 2020
Question

Connection error

  • October 17, 2020
  • 2 replies
  • 1270 views

Over the past two days every time I try to open adobe DC I get an "error 110 cannot connect to adobe servers." I am connected to the internet and I am signed in, but the app just closes. help!

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    2 replies

    Dave__M
    Community Expert
    Dave__MCommunity Expert
    Community Expert
    October 19, 2020

    It's probably unrelated (maybe), but I have noticed that I am being asked to log in to my Adobe account way too often (in my opinion) when launching a CC app.  Twice in a day is excessive, I believe.  I wonder if there are tweaks/changes being made to the server and/or authentication routine.

    Good luck,

    Dave

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 17, 2020

    If you click on HELP--->>> "Repair Installation" and reboot the computer after the repair is done successfully, would you still get the same error?

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 17, 2020

    Usually that 110 error is more related to an activation error. If you were installing other Adobe programs using the Adobe CC Desktop app I would check on that too.

     

    Below are very useful and relevant links. Please review the different troubleshooting steps to rule out what could be the issue(s) on your end:

     

    G
    georgep92559099Author
    Participating Frequently
    October 17, 2020

    Hi

    switched off the VPN, switched off the AV, cleared the cache, tried to create a pdf from a word document and got cap4.jpg

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