Consistent Crashing

Question

Since 9:30 am, Acrobat has been getting hung and crashing each time I try to use the Replace Page feature. Restarted and updated my desktop (Windows 11) and checked for Acrobat updates. The app will open normally, but once I start messing with the pages it crashes each time.

Meenakshi_Negi · Answer

Hi JesseRDay,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4lFa5jI.

If the issue still occurs, try reinstalling Acrobat using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/3GNGwx5).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4ltlov7.

If that does not resolve the issue, share the Acrobat and OS version numbers. Please collect the crash logs using the diagnostic tool and share the log ID.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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