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rsimons
Participant
February 26, 2026
Question

Constant Acrobat MSinstaller errors in Windows event log

  • February 26, 2026
  • 3 replies
  • 525 views

Wondering if anyone else has run into this issue and found a fix, since Adobe support (as usual) has been absolutely worthless in helping me with this issue.  We have 12 new computers that had Acrobat installed (fresh OS and fresh Adobe installation) and ALL of the computers have entries in the Windows Event Viewer throughout the day with the following message:

Product: Adobe Acrobat (64-bit) -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.

There is no update available and I went as far as completely uninstalling the software on one of the computers and reinstalling it, per supports suggestion.  I even used their cleaner program to uninstall and manually removed all associated folders and registry entries.  Still happens throughout the day when the user is logged in and I’m suspecting this is causing some other issues.

Also, after this the following event appears in Event Viewer:

Windows Installer reconfigured the product. Product Name: Adobe Acrobat (64-bit). Product Version: 25.001.21223. Product Language: 1033. Manufacturer: Adobe. Reconfiguration success or error status: 1603.

    3 replies

    william954
    Participating Frequently
    March 17, 2026

    This is not a normal user issue. It is Windows Installer trying to repair Acrobat in the background but failing because users are not admin.

    Quick fix that usually works:

    Open Services
    Find Windows Installer
    Stop it

    Then open Command Prompt as admin and run a repair reinstall of Acrobat. This resets the installer state.

    If it still happens:

    Disable automatic repair triggers
    Go to Task Scheduler and look for Adobe or MSI repair tasks and disable them

    Also make sure:
    Users are not triggering self repair by opening protected locations or missing components

    Main point
    This is a broken install state loop. You need to stop Windows Installer repair cycle and reinstall clean with admin rights once so it does not trigger again.

     

     

    laughey-hba
    Participant
    March 17, 2026

    EDIT: In response to your first line, every user I’ve worked with to “figure this out” is an admin on the local system. UAC is not enabled. I even tried installing/repairing as the local Administrator account itself, with the same result.

     

    I appreciate you taking the time to post this. I’ll try this and report any findings.

    Also, not sure what is meant by this:

    Users are not triggering self repair by opening protected locations or missing components.

    If it were up to me, I’d protect all locations and disable/prohibit all this cloud and AI nonsense, but haven’t discovered a way to do so (not just speaking about Adobe subscription products either).

    Many thanks for the ideas/suggestions.

     

    laughey-hba
    Participant
    March 17, 2026

    Subscribed cuz I’m looking for an answer to why this is happening to all of our deployed systems -- been chasing this and other anomalies and oddities with Acrobat since the day we installed this version (coming from 2020 perpetual).

    Clean install, Repair, Re-install, Cleaner Tool, Create and Recreate a new package, install as the local Administrator account -- nothing has made this go away.

    We use Group Policy, but for system configuration and consistency, not application deployment, configuration, etc.

    All end users are “local” admins on their computers -- which makes this error message even more bizarre.

    Another bizarre issue is we have “auto update” enabled, yet NONE of our systems have successfully updated automagically (this deployment began OCT 2025).

    Note: I am the Domain/Enterprise Admin and I get the same error/entry in my Event Log.

    AnandSri
    Legend
    February 27, 2026

    Hello ​@rsimons 

     

    I hope you are doing well, and thank you for reaching out. We’re sorry for the trouble you had.

     

    Error 1730 and the follow‑up 1603 events are coming from Windows Installer (MSI), not Acrobat itself. What’s happening is that Windows is periodically triggering an MSI self‑repair / reconfiguration for Acrobat while a standard user is logged in. Because that repair requires admin rights, it fails and logs:

    • Error 1730: repair/reconfiguration attempted without admin rights
    • Error 1603: generic MSI failure after the repair attempt

    That’s why:

    • It happens on fresh OS + fresh Acrobat installs
    • It appears throughout the day
    • Uninstall/reinstall (even with the Adobe Cleaner) doesn’t stop it
    • All machines show the same behavior

     

    Suggestions:

    Perform a Clean Reinstall as Administrator:

    For complete Enterprise deployment and configuration, please check this article: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html

     

    Please note that Error 1730 + 1603 together almost always indicates: 

    • Windows Installer is attempting a repair action that requires elevation.
    • This is typically environmental, not a product defect, mainly when occurring across multiple fresh machines.

    Summary:

    • Build a new Acrobat package from Admin Console.

    • Completely remove the existing installation using the Cleaner Tool (run as admin).

    • Reboot.

    • Deploy fresh package as admin (or via endpoint management system).

    • Confirm users are not triggering repair due to restricted permissions.

    If the issue persists after a clean enterprise deployment, it may indicate:

    • A permissions policy applied via GPO.

    • Windows Installer attempting advertised shortcut repair.

    Let us know how it goes.

    Regards,

    Anand Sri.

    rsimons
    rsimonsAuthor
    Participant
    March 2, 2026

    Hello Adand.  I have tried most of the steps you listed already as I mentioned in my original post.  I also installed the program without first installing Creative Cloud using a direct link to install Acrobat that was supplied by Adobe support.  I could create a deployment package for this, but how is this different from downloading the product using the direct link from support?

    You state this is coming from Windows and not Adobe, but why is Adobe attempting a repair, as you indicated by the error code?  I have checked for updates, even ran the repair task a few times, so what about the software is forcing it to check for a repair?  It seems the software thinks it needs to have maintenance done, but whenever I log in with an admin account and check for issues or update, Adobe states the software is up to date and functioning correctly.  I’m not sure what GPO would be causing this error because there are none of these in the environment related to Adobe products.

    Thanks.

    Legend
    March 2, 2026

    Hi ​@rsimons

     

    About these new 12 machines:

    Is there any script or policy on the user log-in event that checks the Acrobat installation?  Also, I want to verify based on your original post, 

    “I even used their cleaner program to uninstall and manually removed all associated folders and registry entries.  Still happens throughout the day when the user is logged in, and I’m suspecting this is causing some other issues.” Does this mean you reinstalled, and the issue appeared again?  
     

    Let's try this out, try installing Acrobat using the MSI command line to collect installation logs, check the instructions about command line to collect “verbose logs”, here: https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/cmdline.html

     

    Also, is there any script in the deployment package? 

     

    ~Tariq