Constant crashes (DC Pro trial, W10x64)

Forum|Forum|9 years ago
March 20, 2017
1 reply
675 views

First at all, sorry for my little knowledge of english

I installed the trial version of Acrobat DC Pro, buy I'm experiencing constant crashes. I usually have two windows with two PDF files opens in both. I'm only using the tools of highlight and organice (delete) pages while reviewing this docs. I'm suffering about 6 crashes every day. It's horrible.
I tried a reinstall, the reparir installation option and delete de config file in Users/local/adobe, etc. but none has worked. I use a recently formatted PC with W10 x64. Don't know what info need to post to find a solution.

Thanks.

Install update and subscribe to Acrobat

This topic has been closed for replies.

kglad

Community Expert

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

A5S6D7Author

Participant

I did it, I said that I deleted config file, I mean preferences. Still nothing.

kglad

Community Expert

restart your computer in safe mode and see if acrobat crashes.

if it does, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

if it does not, you have another program (eg, av) that's causing acrobat to close.

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