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SantiagoDiseño
SantiagoDiseño
Inspiring
October 10, 2024
Answered

Constant crashing in Acrobat Pro DC for Mac 2024.003.20121

  • October 10, 2024
  • 1 reply
  • 718 views

Hello, until recently, my Acrobat Pro installation crashes every time I open a PDF file. It functions marginally well with small PDFs, but larger ones cause the application to crash. Before crashing, it displays a warning message in the lower left about a payment error and prompts me to update my payment method. However, my account is in good standing, and I can use other CC apps without issues.

 

I upgraded my Mac to Sequoia 15.0.1, but the issue began with Sonoma 14.7.

 

Any assistance would be appreciated.

    Correct answer Souvik Sadhu

    Hi @SantiagoDiseño,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Do you still see the issue? If yes, would you mind sharing a screenshot or a screen recording video of the error for better understanding and assistance?

     

    Meanwhile, you might want to install a fresh copy of Acrobat on your device. To do so, please run the Acrobat cleaner tool https://adobe.ly/4aVjgYH, reboot the computer once, and install the application using the direct link https://adobe.ly/4jWq8Ji and see if that works for you.


    -Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    February 13, 2025

    Hi @SantiagoDiseño,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Do you still see the issue? If yes, would you mind sharing a screenshot or a screen recording video of the error for better understanding and assistance?

     

    Meanwhile, you might want to install a fresh copy of Acrobat on your device. To do so, please run the Acrobat cleaner tool https://adobe.ly/4aVjgYH, reboot the computer once, and install the application using the direct link https://adobe.ly/4jWq8Ji and see if that works for you.


    -Souvik

    SantiagoDiseño
    SantiagoDiseñoAuthor
    Inspiring
    February 13, 2025

    You're too late. Fortunately the issue appears to be resolved in the later updates of the program. My Acrobat is now working fine now.

    Thanks.

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    February 13, 2025

    Thanks, @SantiagoDiseño, for letting us know that Acrobat is working fine for you now.


    -Souvik

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