Constant crashing in Acrobat Pro DC for Mac 2024.003.20121

Question

Hello, until recently, my Acrobat Pro installation crashes every time I open a PDF file. It functions marginally well with small PDFs, but larger ones cause the application to crash. Before crashing, it displays a warning message in the lower left about a payment error and prompts me to update my payment method. However, my account is in good standing, and I can use other CC apps without issues.

I upgraded my Mac to Sequoia 15.0.1, but the issue began with Sonoma 14.7.

Any assistance would be appreciated.

Souvik Sadhu · Accepted Answer

Hi @SantiagoDiseño,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Do you still see the issue? If yes, would you mind sharing a screenshot or a screen recording video of the error for better understanding and assistance?

Meanwhile, you might want to install a fresh copy of Acrobat on your device. To do so, please run the Acrobat cleaner tool https://adobe.ly/4aVjgYH, reboot the computer once, and install the application using the direct link https://adobe.ly/4jWq8Ji and see if that works for you.

-Souvik

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