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Maxime36175849sc58
Participant
March 20, 2024
Answered

Contact your administrator error on Acrobat.

  • March 20, 2024
  • 1 reply
  • 4465 views

The below error keeps appearing for some users with Adobe Acrobat. 

 

Contact your administrator

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

 

Last month, I updated the Adobe Acrobat version in my organization to version 23.008.20470. Following the update, the issue was resolved. Since March 13th, the message has reappeared. I presume this is because update 24.001.20603 has been released.

It's important to understand that updating Adobe Acrobat every time Adobe releases an update is very complex. Does anyone know if updating to version 24.001.20603 will keep me covered until version 25.xxx.xxxxx, or will the issue recur as soon as there's a new update?

Has anyone tried disabling "Adobe Services Integration" via the wizard? Could this potentially fix the issue?

Thank you!

    This topic has been closed for replies.
    Correct answer Octagon Tech37868858d175

    I finally figured out why this is happening. Updates for Acrobat had been disabled, even though it says in Creative Cloud that Acrobat is up to date, it's not.

     

    In my case the previous admin had disabled all CC app updates, I had fixed and enabled updates for all other CC apps but Acrobat is disabled a little differently. So after a couple years of no updates Adobe will restrict access to the Adobe cloud, or it may have been triggered by the migration from Document cloud to Adobe Cloud.

     

    Anyways on Windows you have to go to the registry key to change or create this dword reg value bUpdater to 1

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
    "bUpdater"=dword:00000001

     

    Then reopen Acrobat go to Help and choose Check for Updates at the bottom, install all updates and it will work after that.

    1 reply

    O
    Octagon Tech37868858d175Correct answer
    Participant
    June 6, 2024

    I finally figured out why this is happening. Updates for Acrobat had been disabled, even though it says in Creative Cloud that Acrobat is up to date, it's not.

     

    In my case the previous admin had disabled all CC app updates, I had fixed and enabled updates for all other CC apps but Acrobat is disabled a little differently. So after a couple years of no updates Adobe will restrict access to the Adobe cloud, or it may have been triggered by the migration from Document cloud to Adobe Cloud.

     

    Anyways on Windows you have to go to the registry key to change or create this dword reg value bUpdater to 1

     

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
    "bUpdater"=dword:00000001

     

    Then reopen Acrobat go to Help and choose Check for Updates at the bottom, install all updates and it will work after that.

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