Participating Frequently

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Contact your administrator error on Acrobat.

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The below error keeps appearing for my users with a full CC license. I have updated Acrobat but it made no difference.

Contact your administrator

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

Kevin StohlmeyerCorrect answer

Community Expert

@ormso38823769 This message is correct. Your Adobe Admin must enable these services in the Admin Console profile in order to access.

E

emiliano38535760ry82

Participant

I had the same issue with some users with Adobe Acrobat DC. I execute repair installation of Adobe Acrobat app from Apps and Features and the issue got fixed.

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AnandSri

Legend

Hello!

Thank you for sharing your findings, and steps to resolve the issue. For future references, you can refer to this article: https://adobe.ly/43BWhjB

Thanks,

Anand Sri.

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L

Lifetime Mort. & Fin. Ltd

Participant

but then how do I solve the problem so it sends letter out ?

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L

Lifetime Mort. & Fin. Ltd

Participant

Why when I send a letter for e signature do I keep getting not connected to server' which then prevents letter from being sent ? Is this a problem with Acrobat Pro ?

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kglad

Community Expert

@Lifetime Mort. & Fin. Ltd

do you have a teams or enterprise subscription?

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D

default116uat06nriv

Participant

I found this and it fixed our issues on Server 2022:

Correct answer by Jacco34829135tk0g AUTHOR

Community Beginner ,

Jan 17, 2024

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Found the issue!

Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

for us deleteing the following registry keys fixed the issue:

"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

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P

PA Art Dept

Participating Frequently

Why would I be getting this same error when my license is just an individual license? I have no admin, I dont have an enterprise edition nor access to those settings. But I get thi error daily.