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Mr. Met
Mr. Met
Inspiring
September 21, 2018
Answered

Content Prep screen never finishes preparing

  • September 21, 2018
  • 2 replies
  • 2567 views

Got a new iMac and moved everything over to new box. Every time I open Acrobat file this annoying screen comes up and won't go away. Covers up the PDF I'm trying to edit or view. I have to manually hit cancel button to get rid of it. Is there a setting in prefs to make this not even come up?

This topic has been closed for replies.
Correct answer Adorobat

I checked prefs on the mac and it already has "Only read the currently visible pages" by default.


Could you try following steps:

1- Select Edit > Preferences > Accessibility

2. Under Other Accesibility Options, uncheck Enable assistive technology support.

3. Select Ok > relaunch Acrobat and check.

-Shivam

2 replies

Mr. Met
Mr. MetAuthor
Inspiring
October 9, 2018

It started to do this again. In general, Acrobat is abysmal. I get this screen every time I open a PDF. If I do a page resize like command-0, I get the beach ball for 10-25 seconds. In general, Acrobat is very, very slow.

K
Khushbu19
Participant
October 10, 2018

Hi,

Recently we rolled out an update for Acrobat with a bunch of enhancements, the update might have reset your preferences. So please try to follow the steps mentioned above and let us know if you still face the same issue.

Regards,

Khushbu Tekariwal

Mr. Met
Mr. MetAuthor
Inspiring
October 10, 2018

So far so good today after resetting prefs, quitting Acrobat and relaunching. Thx.

Adorobat
Adorobat
Participating Frequently
September 24, 2018

Hi Mr. Met,

As you want to hide the content preparation progress pop-up when opening a pdf in Acrobat, please try the troubleshooting steps given in the following help document:

Hide the message Content Preparation Progress when opening a PDF file

Let us know if you need any help.

Shivam

Mr. Met
Mr. MetAuthor
Inspiring
September 24, 2018

There is no such window on a mac.

Mr. Met
Mr. MetAuthor
Inspiring
September 24, 2018

I checked prefs on the mac and it already has "Only read the currently visible pages" by default.

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