Conversion issues with third party program

Question

Hi everyone,

We use a third-party reporting platform and typically export and edit reports using Adobe. However, since a recent upgrade by the third-party provider, we’ve encountered issues when printing and editing these reports in Adobe.

Specifically:

We can no longer edit the exported reports without the file becoming corrupted
The "Recognize Fonts" feature in Adobe is no longer functioning as expected

We’re trying to understand how the third party is rendering or exporting their reports to PDF, as our testing continues to suggest that the issue lies with the export compatibility on their end — rather than with Adobe itself.

Has anyone experienced similar issues, or does anyone have insights into how exported PDFs might affect Adobe’s editing and font recognition features?

Thanks in advance for any guidance!

Mel

try67 · Accepted Answer

Since the issue started after an update to this third-party application, that's the most likely culprit. Have you tried reporting it to them?

MikelKlink · Answer

There are a number of ways to generate PDFs that display fine but that cause issues when trying to change them in post-processing. The third-party application may have implemented some such way by error or design.

For more details (e.g. an attempt to analyze the PDF to find the cause of the issue) please supply an example PDF and explain what kind of editing exactly corrupts that file.

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