Convert Excel to PDF

Question

Hello,

we use Acrobat DC (Realease 20.012.20048)

When we want to convert a Excel File to an PDF, we receive the following error message:

But the security setting are correct. I can open, write, and save the excel file without any problems.

We use Office365 (Release 2008 Build 13127.20408)

Thanks for your help

Amal. · Answer

Hi Tobias,

We are sorry for the trouble. As described you are unable to create the PDF from Excel file and getting the above error message.

What is the workflow/steps you are doing to create the PDF? Please try to create the PDF from the Acrobat ribbon present in the MS Excel and check.

If the Excel file is stored on a shared network/drive, please download the file to your computer locally and then try to create the PDF. For more information about creating the PDF please look at the steps here https://helpx.adobe.com/in/acrobat/how-to/create-pdf-files-word-excel-website.html

Also, please try to repair the installation (Windows Only) from the help menu and see if that makes any difference. Go to Help > Repair Installation.

If it still doesn't work, please turn off the procted mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' , turn off the protected mode and uncheck enhanced security > Click ok and reboot the computer.

Note : Turning off the security may possess security risk, please turn on the security after testing.

Let us know how it goes

Regards

Amal

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