Converting a pdf to pdf/a

Hi ​@Ruth35283386lq1d,

Thank you for sharing the screenshot and the Acrobat version details.

From what I can see, you've successfully created a new Output Intent and Acrobat has already assigned an ICC profile (Adobe RGB (1998)). That appears to be the step that was missing earlier.

At this point, you shouldn't need to manually complete every field shown in the Output Intents dialog. Please try clicking OK (or Save) to save the Output Intent, close the Preferences window, and then attempt the Save as PDF/A conversion again.

If Acrobat displays another message or the conversion still doesn't complete, please share a screenshot of the next screen or error message and we'll be happy to help with the next step.

Please let us know how it goes.

Thanks,
^AV

Hi ​@Ruth35283386lq1d,

Thanks for sharing the screenshot.

I can see where the confusion is coming from. You've already reached the Output Intents settings that were mentioned earlier, but the window is presenting a number of technical fields without much guidance on what information is actually required to continue the PDF/A conversion.

Just to make sure we're on the same page, were you able to review the HelpX article Amal shared?

https://helpx.adobe.com/acrobat/using/output-intents-pdfs-acrobat-pro.html

From the screenshot, it appears that no Output Intents are currently configured, which is why the list on the left is empty and the fields on the right are unavailable.

Could you click the "+" button in the lower-left corner and share a screenshot of the next screen that appears? That will help us see the options Acrobat is presenting and identify exactly where you're getting stuck in the process.

Also, could you confirm which version of Acrobat you're using (Help > About Acrobat)?

Once we have those details, we'll be in a much better position to guide you through the remaining steps.

Thanks,
^AV

Hi ​@Ruth35283386lq1d 

I hope you are doing well, and thanks for reaching out and sharing the screenshot. I’m sorry the message is confusing. It means Acrobat needs an Output Intent defined in the Preflight preferences before it can convert your PDF to PDF/A. This is a one-time setup, and here are the steps:

1. Choose See all tools > Use print production > Preflight.

2. Go to Options and select Preferences.

3. Open the Output Intents tab. To create one from scratch, select the Create A New Output Intent icon. To base it on an existing one, select it in the left pane and then select the Duplicate Selected Output Intent icon.

4. Set the output intent options and select OK.

After that, choose All tools > Apply PDF standards > Save As PDF/A, pick a location, and select Save to convert your file again.

For more information please check the help page Output intents in PDFs (Acrobat Pro)

Let us know how it goes.

Regards
Amal