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A
Arjan32435824gz32
Participant
September 21, 2023
Answered

converting docx to PDF White

  • September 21, 2023
  • 5 replies
  • 2676 views

When converting from word tot pdf, white pages are created.

The first page converts successfully Subsequent pages will turn white.
Other colleagues also experience this problem.
This problem has arisen for several weeks now.

What is the solution?

    This topic has been closed for replies.
    Correct answer Amal.

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    5 replies

    A
    Arjan32435824gz32Author
    Participant
    October 30, 2023

    Thanks.

    The problem is solved!

    Amal.
    Amal.Correct answer
    Legend
    October 27, 2023

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    September 27, 2023

    The other question with the same symptoms that I linked to has a solution: Reinstalling Acrobat iced the problem: https://community.adobe.com/t5/acrobat-discussions/converting-or-drag-and-dropping-word-365-document-into-pdf-results-in-blank-pages/m-p/14105493#M430474

     

      Amal.
      Amal.
      Legend
      September 21, 2023

      Hi @Arjan32435824gz32 

       

      Hope you are doing well and thank you for reaching out.

       

      We are sorry for any frustration this has caused you. I want to assure you that our engineering team is actively addressing the issue and working diligently to find a solution. Your feedback is invaluable in this process, and we're committed to delivering a fix in the future update.

       

      Your patience and cooperation are greatly appreciated. If you have any further questions or concerns, please don't hesitate to let us know. We're here to help.

       

      Regards

      Amal

        Karl Heinz Kremer
        Community Expert
        Karl Heinz KremerCommunity Expert
        Community Expert
        September 21, 2023

        How are you creating PDFs from Word? Are you using the Word specific export function, or are you using the Acrobat ribbon to convert? 

        A
        Arjan32435824gz32Author
        Participant
        September 21, 2023

        The document is local saved. 

        I use the right mouse butten en choose the option 'convert to PDF'

         

        I use Adobe Acrobat PRO DC

        Karl Heinz Kremer
        Community Expert
        Karl Heinz KremerCommunity Expert
        Community Expert
        September 21, 2023

        Open up the document in Word. Now you have two options: Go to the Acrobat ribbon and select to convert the file and then go to the File menu and select Save As, and then select PDF as the output format. Is one of the resulting PDF files correct? 

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