Converting Outlook emails to PDF: the sender's address and name are not displayed

Question

Hello everyone,I use the Adobe add-in for Outlook (on Mac). When I convert an email to PDF, the generated PDF does not display the sender's name and email address: I only have the content of the email. What should I do?Thank you in advance.

Souvik Sadhu · Answer

Hi @Caroline26703665brs2,

Hope you are doing well. Sorry for the trouble with using Acrobat.

Would you mind sharing a screen recording of the workflow you follow when creating a PDF from an email?

I used the Adobe Add-in for Outlook on my end, and it worked fine for me.

It would be helpful to understand the steps you followed and also the end result, so we can try and reproduce the issue in-house and expedite the investigation.

Regards,
Souvik.

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