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willliamstoa
willliamstoa
Participating Frequently
January 13, 2022
Answered

Copying and Pasting don't take accented and special characters into account after update

  • January 13, 2022
  • 6 replies
  • 9066 views

Hi, guys!

A few days ago, I started experiencing problems while trying to copy and paste text from my pdf files. 

Accented characters and also special characters are not being taken into consideration. Simply they are being omitted.

For example: "Publicação" turns into  "Publica  o", ('ç' and 'ã' are excluded after pasting) .

I believe it is related to a new update my creative cloud did automatically.

 

The language used in the pdf file is Portuguese(Brazil). 

 

Adobe Acrobat info:

Architecture: x86_64

Processor: Intel

Build: 21.11.20039.0

AGM: 4.30.115

CoolType: 6.0.3

JP2K: 2.0.4.50016

 

Macbook pro (13-inch, Mid 2012)info:

Mac OS Catalina 10.15.7

 

thanks in advance.

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and sorry to keep you waiting.

     

    The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

    Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

     

    For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

     

    Regards

    Amal

    6 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    March 9, 2022

    Hi there

     

    Hope you are doing well and sorry to keep you waiting.

     

    The new version 22.1.20085 is now available for Adobe Acrobat/Reader DC.

    Please update the application from the help menu > Check for updates and reboot the computer once and see if that helps.

     

    For more info about the new version please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-l...

     

    Regards

    Amal

    T
    tommyl23882035
    Participating Frequently
    March 9, 2022

    Can confirm it is working on Mac OS. A bit baffled it took so long to fix this issue, also that the fix is not mentioned on the page about the new update (https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-2022-updates-are-live/td-p/12798958)

     

    /Tommy

    Lucia23440420p6ye
    Lucia23440420p6ye
    Participant
    March 9, 2022

    Also, why does the CC app say my acrobat is up to date when there is an update? The CC app does not notify me about actobat updates, nor does it have an update option. I don't get it.

    O
    Oriana808
    Inspiring
    March 2, 2022

    Is this still not fixed? I have the latest version and it's a bloody pain. As with others, I need to copy from pdfs to InDesign regularly.

     

    For others looking for a fix, export the pdf to a Word doc. That's the only solution that keeps my sanity while we all wait....

      T
      tommyl23882035
      Participating Frequently
      March 2, 2022

      Thanks for the tip, but sometimes I only need to copy a line or two, which would make that workaround quite time consuming....!

       

      Does anyone actually know if Adobe is reading what we are writing?

        Deepika Bisht
        Adobe Employee
        Deepika Bisht
        Adobe Employee
        January 20, 2022

        Hello,

         

        Please try using “Copy with formatting” instead of “Copy” from the right click menu on text selection.

        Let us know if it works for you.

         

        Thanks,
        Deepika Bisht

          nadiartista
          nadiartista
          Participant
          January 20, 2022

          Hello,

           

          I really don't like that option, I use the keyboard shortcut all time, mais when I don what you suggest I have quotation mark appear. I have to erase all copy/paste quotation marks!! That not a good solution, please do a patch for us. Like you did last summer, Acrobat Pro get that same issue July 2021.

          Thank you

           

            gauravs43202023
            Adobe Employee
            gauravs43202023
            Adobe Employee
            January 15, 2022

            Hello,

             

            Thanks for reporting the issue.

            We have forwarded to engineering team to investigate it further.

             

            Will update you whenever the patch with fix is available.

            Sorry for the incovenience caused.

             

            Thanks,

            Gaurav

              nadiartista
              nadiartista
              Participant
              January 20, 2022

              Je suis impatiente, merci !

              I am looking forward, Thank you!

               

              T
              tommyl23882035
              Participating Frequently
              January 15, 2022

              I have the exact same issue here, running on a Mac, version 2021.011.20039 😞

              This also happened back in June 2021:

              https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43675632-june-2021-acrobat-update-won-t-copy-paste-special

               

              Adobe, please fix ASAP, I'm very dependent on copy/paste from PDF into InDesign!

               

              Kind regards,

              Tommy

                Henri Pellemans
                Henri Pellemans
                Participating Frequently
                January 14, 2022

                Acrobat DC Pro

                Win 10 Pro

                After the recent update I cannot copy text anymore. There is an error message that says "can't copy to the clipboard, internal error". And no, the PDF file is not protected.

                Meenakshi Negi
                Community Manager
                Meenakshi NegiCommunity Manager
                Community Manager
                January 14, 2022

                Hello,

                 

                Thank you for reporting this issue and sorry about the trouble.

                 

                Could you please share the screenshot of the error message that appears?

                Also, confirm it is an issue only with the accented and special characters, or the complete text in the PDF.

                Check if the issue occurs with other files too or it is only with a particular PDF.

                 

                Let us know how it goes.

                 

                Thanks,

                Meenakshi

                S
                sarah22668287di71
                Participant
                January 15, 2022

                Hello ! I'm joining in since I've tried all day to correct that bug – I'm totally depending on this copy/paste from PDF into Indesign and I get this whenever I try to select the version that needs the patch, and it is not proposed. Am I missing smth?…

                Thank you so much for your help!

                 

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