Corrections saved in Office Lens no longer appear in desktop Adobe Acrobat Pro

Question

Hi all,I often use the Office Lens app on my iPhone to scan short documents, as it generally creates higher quality and more readable scans than our Xerox. In the past, enhancements and edits I saved as PDF from Lens rendered perfectly in the desktop version of Acrobat Pro, but now the text is skewed and the orientation correction leaves weird angled black artifacts at the margins of the page. Using the online Adobe suite to open these files does not create the same issue.  Is there a setting to bring back this valuable integration? The Document filter in Office Lens is far faster and more seamless than trying to achieve the results directly in Acrobat Pro. My current version of the Desktop app is displayed as "Continuous Release | Version 2025.001.20435"Thank you!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

To better understand what’s going on, does this problem occur with just one specific PDF, or with all PDFs created using the Office Lens app? If you haven’t already, could you try using a different file and see if the same issue comes up?

Also, as a workaround, you might want to try creating a PDF using the Adobe Scan mobile app and see if the file opens correctly.

Since you mentioned that opening the file using the online Adobe suite works fine, it’s possible the issue is with the Acrobat desktop app. Please make sure you're using the latest version (25.01.20458). You can check for updates by going to Help > Check for Updates in the app. After updating, restart your computer to ensure the changes take effect.

Let us know how it goes or if you need more help.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded