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MarkWalsh
MarkWalsh
Inspiring
June 26, 2020
Question

Corrupted Acrobat file

  • June 26, 2020
  • 1 reply
  • 3615 views

I just had an issue with a PDF form which seems to have gotten corrupted. I haven't seen anything like this since Apple had an issue which would corrupt forms if opened and saved in Preview. This is similar to that, but not exactly.

 

Several of the fields have values entered into them which do not show until you click in the field. Once the value is edited, it remains visible. The field originally had custom format and keystroke scripts, but those are now gone. Not all of the fields, just some of them.

 

Are there any known issues with opening PDFs in any specific application that could cause this? I was told it was saved to our OneDrive, is it possible that this could be an issue?

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    June 26, 2020

    Hi MarkWalsh

     

    We are sorry for the trouble. As described, values entered into the fields do not show until you click in the field.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

     

    What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

     

    Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates

     

    You may also try to repair installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

     

    Also, please try to download the file locally to your computer and then open it with Adobe Acrobat DC and check.

     

    For testing purposes, you may try turning off the security. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Enhanced Security > Turn off the protected mode and Uncheck the enhanced security > Click OK

    Note: Please turn on the security after testing

     

    Let us know how it goes

     

    Regards

    Amal

    MarkWalsh
    MarkWalshAuthor
    Inspiring
    June 29, 2020

    This happened on a specific file, I'm trying to determine what happened to it. These issues appear on multiple computers, both mac and PC.

     

    The original version of the file works properly, but somehow the version sent to an associate bacame corrupted. There was custom javascript entered for the format and keystroke events for these fields, but some of the fields in the corrupted file do not have the code anymore.

     

    I just noticed that the values display if 'highlight Existing Fields' is turned off. When turned on, the fields are highlighted, but the values don't show up (The highlighting obscures the entered value). Until I edit the value (although one of the fields won't accept keystrokes.), then the field values appear when the field does not have focus.

     

    This is what it looks like when the PDF is opened, when the field receives focus, and when the field loses focus after editing:

     

    I have pared the file down to just these fields, and removed all javascripts when I did this test. The top field is editable, but only shows the value when highlighting is turned on after it has been edited. The middle field will not let me edit the value, even though it is not set to Read Only, and the format is set to None.

     

    Turning off Enhanced Security makes no difference.

    Amal.
    Amal.
    Legend
    June 30, 2020

    Hi there

     

    We are sorry to hear that. As its  a file specific issue would you mind sharing the file with us for testing so we can check it at our end .

     

    Regards

    Amal

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