Could not print on correct size paper after latest update AARDC 21.001.20135

Forum|Forum|5 years ago
February 10, 2021
2 replies
835 views

I got Brother dual-tray printer and usually print my docs through Adobe Acrobat Reader DC with no problem but after the latest update, it won't print right. All my legal size docs printed in letter size paper even though the printer settings is correct (I checked the "choose paper source by pdf size"), see attached. Anyone experiencing the same problem? Anyone know how to resolve this issue?

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Meenakshi_Negi

Legend

Hi All,

Thank you for your patience and sorry for the inconvenience casued.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know how it goes.

Thanks,

Meenakshi

AkanchhaS8194121

Legend

Hi,

Thanks for reporting this to us. Would you mind trying the troubleshooting steps suggested in the similar discussion here: https://community.adobe.com/t5/acrobat/pdf-print-paper-size/td-p/11821135

Let us know if that helps.

Thanks,

Akanchha

S

Siti5CD4Author

Participant

It resoves the issue! I really appreciate the prompt reply! Thank you so much!

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