Hi everyone,Having a persistent issue in our corporate environment: whenever Adobe Acrobat Pro s closed on Windows 11, the background processes stay active, hit high resource usage, and cause a total system freeze (Ctrl + Alt + Del doesn't even work).The only workaround is killing Acrobat.exe via Task Manager immediately upon closing.What we've already tried: Adobe CC Cleaner Tool & Pro Cleaner Deleted Acrobat Registry entries Clean install of Windows 11 Replaced the PC / Laptop hardware entirely Deactivated Cisco Security endpoint testwise Since it reproduces across brand-new hardware and fresh OS builds, we're suspecting an environment-level conflict or background plugin loop.Has anyone seen this freeze loop on exit with Acrobat recently, or know of a fix/workaround? Any ideas are appreciated!

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Could you please provide me with a download link for Adobe Acrobat Pro version 25.1 so that I can install and test it? Thank you for your support.

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Hi everyone,

Having a persistent issue in our corporate environment: whenever Adobe Acrobat Pro s closed on Windows 11, the background processes stay active, hit high resource usage, and cause a total system freeze (Ctrl + Alt + Del doesn't even work).

The only workaround is killing Acrobat.exe via Task Manager immediately upon closing.

What we've already tried:

Adobe CC Cleaner Tool & Pro Cleaner
Deleted Acrobat Registry entries
Clean install of Windows 11
Replaced the PC / Laptop hardware entirely
Deactivated Cisco Security endpoint testwise

Since it reproduces across brand-new hardware and fresh OS builds, we're suspecting an environment-level conflict or background plugin loop.

Has anyone seen this freeze loop on exit with Acrobat recently, or know of a fix/workaround? Any ideas are appreciated!

justlearn

Community Expert

@Bishnu22146102bp6n would this help? https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/

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m

justlearn

Community Expert

@Bishnu22146102bp6n make sure Acrobat Reader isn't also installed on the affected machines. Although Acrobat Pro and Reader can coexist, it may give you a few wrinkles.

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m

PriyankaVishwakarma

Community Manager

Hello@Bishnu22146102bp6n,

Thank you for reaching out and for the detailed troubleshooting you've already completed. We appreciate your efforts in testing across multiple devices, clean Windows installations, and different configurations. Your findings are very helpful in narrowing down the possible cause of the issue.

To help us investigate further, could you also share the following details?

If possible, please share a short recording of Acrobat-related freezing issues that persist after the application is closed. Please share the Task Manager process report, which includes CPU and memory usage. (Note: Hide any confidential workplace or personal information before sharing the recording)
Also, does the issue occur with all PDF files or only specific documents?
Regarding your request for Acrobat Pro 25.1, could you please confirm the full version number you would like to test?

You can review the available Acrobat release versions and build numbers in the Acrobat release notes below: Acrobat Enterprise Release Notes — Acrobat-Acrobat Reader Release Notes.

Let us know how it goes, and reach out if you need any further assistance.

Regards,

^PV

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