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Participant
February 22, 2025
Question

Couldn't use trial

  • February 22, 2025
  • 2 replies
  • 201 views

Even though I wanted to use the trial version as a member last week, the program did not allow it. Now you are sending an e-mail saying that the trial period has expired and we will issue an invoice as if there was no problem? This is not something I will ever accept.

2 replies

Adobe Employee
February 28, 2025

Hi @seref_4000 

 

When you say the program didn't allow you. Could you please specify how you installed the Acrobat post you started trial. And what error app is showing when you were trying to use any paid feature.

 

Regards

Ravi

try67
Community Expert
Community Expert
February 24, 2025

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...