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Question

Crash in Invoices PDF new update

Forum|Forum|6 years ago
May 18, 2020
3 replies
3850 views

Hello,

In the last update 13-14 May, we have a problem with some PDFs that are invoice, which previously we had not left the problem. This PDF says: The file requires compliance with the PDF / A standard and has been opened in read-only mode to avoid modification. In PC Windoews 10, it can be activated but after the sale of the VDI infrastructure with Windows Server, the program closes automatically when the PDF is opened giving these errors:

Nombre de la aplicación con errores: AcroRd32.exe, versión: 20.9.20063.54258, marca de tiempo: 0x5eaf4c6f

Nombre del módulo con errores: JP2KLib.dll, versión: 1.2.2.46033, marca de tiempo: 0x5e8b9e22

Código de excepción: 0xc000001d

Desplazamiento de errores: 0x0006cd19

Identificador del proceso con errores: 0x5134

Hora de inicio de la aplicación con errores: 0x01d62cf5e5a88373

Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Ruta de acceso del módulo con errores: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\JP2KLib.dll

Identificador del informe: 2419f947-98e9-11ea-8352-0050569e9ca5

Nombre completo del paquete con errores:

Identificador de aplicación relativa del paquete con errores:

Windows no puede tener acceso al archivo por alguna de las siguientes razones: Hay un problema con la conexión de red, con el disco donde se almacena este archivo o con los controladores de almacenamiento instalados en este equipo; o bien no se encuentra el disco. Windows cerró el programa Adobe Acrobat Reader DC por este error.

Programa: Adobe Acrobat Reader DC

Thanks

Comment review and collaborate PDF

This topic has been closed for replies.

V

VDI-M

Participant

We have the same problem with crashing adobe reader DC 20.009.20074 of JP2KLib.dll and forcing Adobe Reader to close when opening certain PDFs since version 20.009.20042.
We have upgraded to the latest version, but this problem still occurs in our VDI environment.

H

hannes.ctx

Participant

Same problem here.

Windows 2012 R2 Terminal Server, Adobe Reader DC 20.009.20074 --> Adobe Reader is crashing.

Before updating to the latest Version we had 2019.021.20058, there every PDF opens fine.

I replaced JP2KLib.dll in 20.009.20074 with JP2KLib.dll from 2019.021.20058 --> again every PDF opens fine.

U

user9294671

Adobe Employee

Hi,

Sorry for the inconvenience.

Please let me know if you are still facing this issue.

Thanks,

Sweta Karn

Amal.

Legend

Hi there

++ Adding to the discussion

A new version of Adobe Acrobat/Reader DCis now available version 20.009.20065. Please update the application to the new version go to Help > Check for Updates and see if that makes any difference.

Let us know ho wit goes

Regards

Amal

J

JonnoNZ

Participant

As per my original response, we have already tried 0065 and as of today, 0067 which broke everything again...

There is no mention of this issue in the "known issues" which suggests the issue has not been logged with the developers: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html.

There is also no mention of it in the bug fixes for the 0067 release: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020qfe2.html#dccontinuousmaytwentytwentyqfe2.

Unless this is escalated to the right channels, I do not see a fix for this in any future updates.