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adamm13354121
adamm13354121
Participating Frequently
August 1, 2016
Question

Crash Log Location?

  • August 1, 2016
  • 2 replies
  • 21900 views

Where can i find the crash logs / log files for Adobe Acrobat Pro DC 10.0?

The application seems to crash when I use the "Edit PDF" function...

This topic has been closed for replies.

2 replies

adamm13354121
adamm13354121Author
Participating Frequently
September 23, 2016

I have tried this and distiller does not show any issues. Also i have tried logging in and out as well as uninstalling/reinstalling the entire cloud suite and applications.

Please help!?

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 2, 2016

Hi adamm13354121 ,

Could you please tell what Operating System do you have- Windows/Mac?

Is this happening with a single file or with other files as well?

Try to check if there is any update available for Acrobat, open Acrobat>Help>Check for updates.

If installing updates doesn't fix the issue , try to repair Acrobat, Help>Repair Installation.

If that doesn't fix the issue , try to remove Acrobat with Cleaner tool from here (for Windows)- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then reinstall Acrobat.

To find logs in Windows,visit this link : Finding useful crash data and Windows Error Reporting (WER) – Aaron Rykhus – News and info on Office client apps 

To find logs in Mac , visit this link: Where is system.log located? (In the filesystem... |Official Apple Support Communities 

Let us know about the results.

Thank You!

Shivam

adamm13354121
adamm13354121Author
Participating Frequently
August 30, 2016

I have Windows 7 Professional 64BIT. 16GB RAM w/ Intel i7 @ 2.80GHz.

My original question was if the Adobe Application stored its own crash logs to help you better troubleshoot. Also i noticed that i have the 32bit version of acrobat running.

Is there a 64bit version that i can install? Also note that i have an account with Creative Cloud that allowed me to install in the first place.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 31, 2016

Hi adamm13354121 ,

Adobe Acrobat doesn't store crash log on machine, however you can find details about the crashes and errors with Acrobat and Reader Process Monitor tool found here: Download Acrobat and Reader Process Monitor Tool - Adobe Labs .

There is no 64-bit version available right now but Acrobat 32-bit has been tested to run on a 64-bit machine on Windows Operating System.

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