crash on starting

Question

Hi,

I have an issue with acrobat pro 2020, it crash on startup.

- I read desinstall and reinstall a 2 or 3 times

- I add the key in the registry

- my laptop is up to date win10pro 22H2 19045.5440

- even acrobat distiller crash...

- I desable the win8 compatibility mode like explain in an other post

It keep crashing

I ran the diagnostic tool, here is the ID : cb203d8c-7f2f-4f82-86dc-00560c19b724

Thanks for you help

Stephane

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

If you are still experiencing the issue, please try to launch the app and install the latest version: 25.001.20428, Planned update, Mar 04, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/41xwhmM.

If you are not able to launch the app at all, please reboot the machine once, use the Acrobat Cleaner tool to remove any corrupt installation-related files, restart the machine, and Install Acrobat.

For testing purposes, please create a test user profile with full admin rights, install Acrobat and check. If the issue still persists, please collect the fresh logs, and share them with us for further investigation.

Let us know how it goes, thanks for your time and cooperation.

Regards,

Anand Sri.

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