Crashes of acrobat pro

Question

Hello, I have acrobat pro, the latest version. In these last 2 days it has started do crash often, several times in one hour, I have already done all the steps of this page: https://helpx.adobe.com/it/acrobat/kb/troubleshoot-acrobat-crashes.html, and currently using acrobat diagnostics to report the crashes. It's becoming very limiting, because I study almost every day with adobe acrobat, so I can't see me having this problem in the long term. But how can I contact someone, for example a support team?

AnandSri · Accepted Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Have you tried the suggestions shared by our Product community expert? Here are the links to download the Acrobat Cleaner tool, and to install Acrobat. Let us know if you are experiencing any issues.

Thanks,

Anand Sri.

Bobby Henderson · Answer

In the past couple of days I've been seeing Acrobat hang when it is first launched. I have to open Windows Task Manager to end Acrobat's process. The application launches normally after that. I suspect there must be some sort of push notification Acrobat is trying to display that causes the application to hang. There is a lot of "use this new AI feature" pop up notices. Most of the time I'm just trying to examine a customer-provided PDF.

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