New Participant

Question

Crashing when separating PDF tabs.

Forum|Forum|1 year ago
December 9, 2024
13 replies
16574 views

When trying to open 2 PDFs, and allowing them to be tabulated, dragging one tab off the main window, it crashes and gives the error in the event log:
Faulting application name: Acrobat.exe, version: 24.4.20272.0, time stamp: 0x67350c07
Faulting module name: Acrobat.dll, version: 24.4.20272.0, time stamp: 0x67350bff
Exception code: 0xc0000005
Fault offset: 0x00000000006a75e8
Faulting process id: 0x6D54
Faulting application start time: 0x1DB4A8B7B02EFA3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: bf552702-33ae-4616-8ecd-c101021eb45f
Faulting package full name:
Faulting package-relative application ID:

Is this part of a windows or Adobe update? How can I fix this?!

B

Bobby345

New Participant

I'm having the same exact issue with mine. I work for the state, and everyone in our organization is having the same issue. It's making processing payments and invoices a horribly inefficient task and it's increasing our downtimes.

R

RollingGrayMan

New Participant

As mentioned above, switching back to the old interface using Menu >
Disable new Acrobat Reader is probably going to be the only fix until Adobe
issues the next major software update.

B

Bobby345

New Participant

Thank you! That worked perfectly.

A

antenulli

New Participant

Hi all. I had the same issue - starting approx mid December (not recall the exact moment) - on my corporate laptop with DC reader 64-bit version 2024.005.20320 on Windows 11 Enterprise 22H2.

i tried with Help > Repair Installation and it actually worked. Now I'm able to drag & drop each tab keeping them in how many separate windows i like to.

hope the same worked for you.

R

RollingGrayMan

New Participant

Just tried it on mine. Same software version, but on Windows 10 Home. Did
not work unfortunately. 😞

*Grayson Roland*
*Detailer/Estimator*
*(520)-405**-1161 Mobile*

*Office: (520) 697-0193*

C

claudia_7538

New Participant

I'm also still having the same issue for over a month now. Any updates on this being fixed?

Same issue, if I have two tabs open, try and drag one of the tabs to view in a separate window, adobe crashes/closes the whole application. No report box or error codes, just freezes for a few seconds then closes everything.

D

determined_days5745

New Participant

Everytime I split two tabs Acrobat Reader crashed and closed them both, no warning, no message. I opened Adobe Reader and under file clicked "Disable new reader" or something like that, (sorry, it's gone now) but it looks like it changed my version that i'd upgraded to on 12/10/24 and reverted it - now I can split tabs no problem onto multiple screens again!

L

lance_1106

New Participant

This worked for me. Thanks!

F

fagron_2236

New Participant

Same issue here for many users, will we see an update to when the fix is pushed out?

E

eran_1538

New Participant

having same exact issue, its same for couple of weeks

R

RollingGrayMan

New Participant

I'm having the same issue. If I open a single document, create new window, and then try to drag/add the new tab into the original window, Adobe crashes. The same thing happens if I have two tabs in the same window, and try to drag one of them off. No crash report box appears either (I went through the prescribed process through CMD and still no report box).

S_S

Community Manager

Hi @RollingGrayMan,

Thanks for writing in!

We are already aware of the issue, and this should be fixed soon.

-Souvik

H

Hayley35514794d6cs

New Participant

Hi any fix for this problem yet? Still having to roll back the application daily to split the tabs.TIA

R

rickesh7_3770k

New Participant

Hi there, my mother encountered the exact same issue as OP described above, without the error, it simply crashed without any additional windows providing context being displayed. She is using Windows 11 and I just uninstalled the version of Acrobat she had, and redownloaded the installer, and after running the executable and the installation process finished the download and setup of the latest version, the tabs were able to split without any crashes, so just try a reinstall if you encounter this issue, it worked for her but it might not for everyone else.

S_S

Community Manager

Thanks, @rickesh7_3770k, for the detailed insight.

In case you experience this again, please share the logs as requested above, as this will help us expedite the fix.

-Souvik

C

cashcoww

New Participant

I've seen the issue with 2 users and I've only been able to test the fix with one, but I found that disabling the "new adobe" view fixed it

S_S

Community Manager

@cashcoww,

Can you please help us with the logs as requested above?

Thanks,

Souvik

katayanagi51

Community Expert

こんにちは。

日本語版のAcrobat製品でも発生しています。判明している発生条件（環境等）は以下のとおりです。

　　Windows 10 or 11 / AcrobatPro, AcrobatReader 24.004.272, 24.004.307, 24.005.320

日本語版では新UIのときに発生し，旧UIでは発生しません。

タブをドラッグして分離，統合するとクラッシュします。また「並べて表示」した場合もクラッシュします。

一応のご報告まで。

ありがとう。

Katayanagi

ウィンドウの表示を変更しようとするとAcrobatReaderが強制終了する - Adobe Community - 15034160

タブを複数のウィンドウに分けるとクラッシュする - Adobe Community - 15029172

S_S

Community Manager

@katayanagi51,

Thanks for reporting.

Are there any chances of getting logs from the users' machines: https://adobe.ly/3ZJxVSM. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

I'll add the same comment on those threads too. Please keep me posted if you can, and are able to get the logs from any of them.

-Souvik

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