Community Expert

Question

CRAZY AND BRUTAL UPDATE

Forum|Forum|5 years ago
November 7, 2020
6 replies
2124 views

ANGRY COMPLAINT:

Yesterday afternoon I was giving an online course on PDF forms to several people.
At one point, instead of closing the active document, I quit the software, which is normally of no consequence.
But there when I wanted to relaunch Acrobat Pro I got a message asking me to wait until the update was installed. Which is already painful in itself.

And about 5 minutes later when I wanted to relaunch Acrobat Pro it displayed a message saying that restarting the computer was necessary, and no other way.
In the middle of the class I therefore had to disconnect from the classroom, leave Zoom, restart the computer, etc.

WELL DONE GUYS !!!

In all we lost about 30 minutes.

And the icing on the cake: after the update, the "_responses" PDF Portfolio we were working on had changed interface (now the buttons are up and colorless), it took me several more minutes to understand what had happened.

Do the eggheads who schedule the updates know that there are people who work with their software, even in the middle of the afternoon???

While waiting for them to be treated, I have disabled automatic updates for all my Adobe software.

Couldn't Acrobat Pro be able to ask the question before, rather than doing a brutal update without warning???

Thanks for your attention, I feel better now.

This topic has been closed for replies.

JR Boulay

Author

Community Expert

As Jean-Claude wrote, in any case, even when auto-update is enabled, a message should ask: «It is a good time to do the update now? Yes/No».

It's just common sense.

Acrobate du PDF, InDesigner et Photoshopographe

Kevin Stohlmeyer

Community Expert

That was my point - there are notifications that pop up alerting you that there are pending updates. Did you have those turned off? I agree a confirmation would be good but that defeats the purpose of an "auto" update.

kglad

Community Expert

yikes, i wasn't aware acrobat had its own auto-update (now disabled) preference, either.

Kevin Stohlmeyer

Community Expert

Do the eggheads who schedule the updates know that there are people who work with their software, even in the middle of the afternoon???

The latest Acrobat update has been available since 11/03.

Kevin Stohlmeyer

Community Expert

My question is - not that you have Auto Update enabled (I think thats been established) but do you have notifications turned on?

That may have been helpful - it notifies you when there are available updates and also when it is about to update your software.

https://helpx.adobe.com/creative-cloud/help/notifications.html

jctremblay

Community Expert

Acrobat silently update itself with no warning what so ever with the default preferences. That’s the problem.

Kevin Stohlmeyer

Community Expert

I get that but this isnt new - it's been this way from the get go. Its the first thing I turn off with a new install and still check it once and while to confirm its off.

Warren Heaton

Community Expert

That must have been very frustrating.

Earlier this week at the last five minutes of class I could no longer hear any of the students on my end - and with a very engaged, talkative group. To say it made me nuts is an understatement. I finished class with the Chat and restarted later, but internally, I let out a schriek.

Making sure our software is up-to-date and when falls on our IT department, not the software publisher. The thing is, sometimes that's us (and during stressful times one thing too many). When things go south, "egghead" is a good choice of words. Sounds like your IT guy got it resolved though. I'd say he deserves a pat on the back.

jctremblay

Community Expert

Adobe should stop enabling by default any Auto-Update process in there preference software. They could pop a message asking if the users if they want to enable it.

Even when enabled, a message should ask: «It is a good time to do the update now? Yes/No».

Bernd Alheit

Community Expert

In the preferences you can disable the installation of the update.

Just Shoot Me

Legend

I read your other post in our forum space and came here to read the Real Story.

IMHO this is Clearly User Error, Your Error. No one in their Right Mind, IMHO, leave any Auto Update system active. Especially people or companies that actually try making a living with their computers.

It certainly is not Adobe's fault. There are option to turn All the Auto Updating features Off so this type of thing does not happen. Now if there was No options to turn the suto update system off then it would be the software comapnies fault. But that is not the case.

So I suggest you start with Disabling All Auto Update options.

Best of luck to you.

Conrad_C

Community Expert

I looked at this, and I can see how it could easily trip up even a user who fully intends to disable Auto Update. Acrobat is part of Creative Cloud, and I have made it a point to turn off Auto Update for my Creative Cloud apps, so I thought that took care of all of them.

But Adobe gives Acrobat its own auto-update preference which is independent of what is set in the Creative Clould app. I'm not sure how many people realize that. I only looked at my Acrobat auto-update setting because I read this thread. The Acrobat team probably wants their own Auto Update preference in their app since it is has its own life outside Creative Cloud and has a history of security vulnerabilities combined with a very large user base.

But I think it is fair for us to expect a couple of things:

An auto-update notification should appear before the update with an opportunity to cancel, as originally requested in this thread, to give fair warning to those in the middle of important work.
If the Creative Cloud desktop app is installed, the Acrobat auto-update preference should follow the setting in Creative Cloud, or at least notify when the setting differs in case it’s intentional (like Bridge does for synchronizing color settings).

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