Create Bookmark keyboard shortcut (CTRL B) no longer working

Forum|Forum|8 years ago
January 27, 2018
3 replies
2646 views

I have the same issue as other forum users have had regarding CTRL B no longer working to make bookmarks of highlighted text, but I haven't found a solution for me. The bookmark is created with text "Untitled".

This CTRL B method worked for me up until yesterday. There are no restrictions on my documents and I created them myself. I tested on both new documents and those I worked successfully with (using the shortcut) earlier this week. The New Bookmarks button works as expected.

Troubleshooting tried:

Logging off network.
Restarting computer.
Removing Preferences folder from C:\Users\AnnaNmty\AppData\Roaming\Adobe\Acrobat\DC
Removing UserPrefs folder from same folder. (This was moderately successful in that my initial issue today was not being able to create bookmarks with either the button or CTRL B, not even "Untitled".)

Adobe Acrobat DC (not Reader) 18.009.20050, Windows 7, 64bit. All updates applied.

Edit and convert PDFs

Correct answer S_S

Hi @Ronel5C22,

Hope you are doing well. Sorry for the trouble with creating bookmarks, and thanks for reporting this.

I tried the shortcut keys on my end, and it worked fine.

Can you double-check if the file you are trying to add bookmarks to is not protected by any means?

Also, please try updating the app to the latest version (25.1.20693) and checking if it works for you.

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

D

Damion339099625u6x

Participant

I had an issue where I would highlight text then press Ctrl-B and nothing would happen. I had to create a bookmark by highlighting text and then clicking the Bookmark drop-down menu and selecting "New Bookmark". Doing this was a huge pain for 100+ bookmark.

My solution was to close all three MS Powerpoint windows that I had open. Once those were closed, then the Ctrl-B would successfully create a bookmark. Something in Powerpoint was interfereing with the Ctrl-B shortcut. I don't know what it could have been, but Ctrl-B now works and I did not have to restart anything.

R

Ronel5C22

Participant

I am also having this issue, tried all the fixes: deleting preferences/user preferences folder, rebooting, repairing Adobe, closing PowerPoint applications, unchecking “Use Single-Key Accelerators to Access Tools”, and restoring all defautls. Anything else I can try? This is a major inconvenience.

S_S

Correct answer

Community Manager

Hi @Ronel5C22,

Hope you are doing well. Sorry for the trouble with creating bookmarks, and thanks for reporting this.

I tried the shortcut keys on my end, and it worked fine.

Can you double-check if the file you are trying to add bookmarks to is not protected by any means?

Also, please try updating the app to the latest version (25.1.20693) and checking if it works for you.

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

D

Danny Occoquan

Known Participant

This started happening to me too. I highlight a heading, press Ctrl+B, and it creates an "Untitled" bookmark. Acrobat Pro, Windows 10.

To get around I highlight heading, Ctrl+C, Ctrl+B, Ctrl+V. We have a plug-in for bookmarks but sometimes we need to manually create them, this is a minor annoyance. I don't see an answer in this thread, if anyone knows a fix would love to hear it.