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K
kristenk42943816
Participant
March 12, 2018
Question

Create Multiple PDF Files leaves Word documents open

  • March 12, 2018
  • 1 reply
  • 419 views

When using File > Create > Create Multiple PDF Files in Acrobat Pro DC to create a batch of PDFs from Word and Excel documents, it opens each document during the process.  When each finishes, it moves on to the next, but the Word documents never close.  The Excel documents close fine.  The PDFs are generated as expected but each Word document then has to be closed manually or using task manager.  Is there any way to prevent or fix this?  We are concerned about performance with large batches.  Thanks in advance.

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1 reply

AnandSri
AnandSri
Legend
April 11, 2018

Hello Kristenk,

Sorry for the delayed response and inconvenience caused. As per the description above, when you create multiple PDF files using Acrobat, Word files are left open, is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

Reset Acrobat's preferences once and reboot the machine, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

If the issue still persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

K
kristenk42943816Author
Participant
April 26, 2018

Yes, that is correct. I confirmed that Acrobat is up to date, reset the preferences, and rebooted but the problem persists.

Acrobat Pro DC: 2018.011.200.38

OS: Windows 10 Pro, 64-bit

Office: O365 ProPlus

My workaround is ensuring my Windows taskbar settings has "Combine taskbar buttons" set to 'Always' or 'When taskbar is full'.  This allows you to right-click on the instance of Word in the taskbar and choose 'Close All Windows', rather than closing each individually.

Thanks,

Kristenk

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