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barry_0499
Participant
September 11, 2025
Answered

Creative Cloud Hangs, 2 days

  • September 11, 2025
  • 1 reply
  • 77 views

Install hangs at 46.6% three times.  Tried for 2 days. Turned off all VPN and virus detection. Error msg MSVCP140.dll not found. Error msg VCRUNTIME140.dll not found. Downloaded, installed, and ran CC cleaner three times. Error msg says download www.adobe.com/go/adobecreativecloudapp. This does not exist. Error msg 404 file not found. I paid for a product I can't use. Very angry. It'd be nice to talk to a human who can actually understand and fix a problem. And looking at the community, this is not a new problem. Adobe should be able to fix this. 

Correct answer Amal.

Hi there,


Hope you are doing well, and thank you for reaching out. We’re sorry to hear about the trouble you are experiencing.

 

To fix the issue, please follow these steps:

 

1. Run the Acrobat Cleaner Tool – This will remove any leftover or damaged files from the previous installation. You can download it here: Acrobat Cleaner Tool.

 

2. Restart your computer – This helps clear out temporary files and ensures a fresh start.

 

3. Reinstall Acrobat – Download and install the application from this direct link: Download Acrobat.

After reinstalling, check if the problem is resolved.

 

Let us know if you experience any trouble or need more help.

 

~Amal

1 reply

Amal.
Amal.Correct answer
Legend
September 12, 2025

Hi there,


Hope you are doing well, and thank you for reaching out. We’re sorry to hear about the trouble you are experiencing.

 

To fix the issue, please follow these steps:

 

1. Run the Acrobat Cleaner Tool – This will remove any leftover or damaged files from the previous installation. You can download it here: Acrobat Cleaner Tool.

 

2. Restart your computer – This helps clear out temporary files and ensures a fresh start.

 

3. Reinstall Acrobat – Download and install the application from this direct link: Download Acrobat.

After reinstalling, check if the problem is resolved.

 

Let us know if you experience any trouble or need more help.

 

~Amal

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