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F
Forrest5CC0
Participant
October 14, 2020
Question

Creative Cloud Helper wants to use the 'local items' keychain

  • October 14, 2020
  • 2 replies
  • 4105 views

So I changed my password at work and shortly there after, I started getting a popup from Adobe saying Adobe_CCXprocess wajts to use the 'local item keychain'. The only password it would take was the previously used password.  I fiddled with it for a while and decided that I didn't need anything adobe related at the moment so I removed everything I could find Adobe related, both from my keychain, from my applications folder, etc.  Today I came in and found a new error message stating 'Creative Cloud Helper wants to use the 'local items' keychain.  I am at a loss as to what to do, but in looking over the documentation, some of the solutions are to reset the keychain, which will go over like a fart in a ballon with my 5000 adobe users every six months.  What can I do to fix this issue? 

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2 replies

C
Clayton28098372xls2
Participant
January 27, 2023

this fixed this issue for me on Monterrey mac OS https://www.youtube.com/watch?v=la6eaCMbqYc

C
Chaos215bar2
Participant
April 9, 2021

I'm glad someone recognized that the "correct" solution to the "Keychain password access" thread would result in the loss of every single saved password in the user's keychain, including potentially irrecoverable passwords generated automatically by, for instance, Safari. If only there was a way to reply to that thread to point out the problem.

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