Creative cloud shows Acrobat DC installed but it is not

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I have a valid subscription and downloaded application to my computer. Creative Cloud shows that Acrobat DC is installed but it is not. Uninstall function in Creative Cloud runs to 1% then stops. Uninstalling and reinstalling app does not solve the problem.

Install update and subscribe to Acrobat

N

NAED755524

Participant

Simple fix that worked for me on a Windows 11 PC.

Manually uninstall Acrobat from the windows settings (if not already done).

After Acrobat is uninstalled, run a repair of the Creative Cloud application.

Voila, after the repair, open Creative Cloud and you should get the option to install Acrobat as needed.

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Molly5E0C

Participant

I had this exact issue and found a way around it - try installing Acrobat DC from this link https://get2.adobe.com/reader/.

You can also reach this link by going to Adobe Help Center ->

go to very bottom of page, under support, click download and install ->

go to Free Tools section near bottom of page, find "Download Acrobat Reader DC"

For some reason I was able to install it here but not through creative cloud. Creative cloud also doesnt seem to recognize it (can't open it through cc).

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T

thepurplegar

Participant

That fixed it for me! Thank you.

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kglad

Community Expert

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

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geripAuthor

Participant

Thanks but this did not work. Deleted OPM.db file, restarted desktop app and Acrobat still shows as installed and up to date. Uninstalling runs to about 1% then stops.

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