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Participant
April 2, 2024
Question

Credit Card Issues

  • April 2, 2024
  • 1 reply
  • 217 views

Hi everyone! I was able to avail a trial plan in Acrobat and input my credit card details but I input a wrong email. It went through but I can't modify the email, hence I can't cancel my trial plan. Now it's starting to charge but luckily I was able to lock my credit card. My problem here is that I am afraid to unlock my credit card again because there might had a chance that Acrobat will charge again. How can I unsubscribe to that when I can't open the email? I don't have access to that email in the first place. I badly need help. Thank you.

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1 reply

Amal.
Legend
April 5, 2024

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

This is something better handled by our billing team using the link https://adobe.ly/4aIfmAT and click on the dotted icon in the lower right corner to start.

 

Thanks

Amal