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nonlin322090036
Participant
October 4, 2025
Question

Critical Error - Crashing all the time - Multimonitors & UI Scaling - Windows

  • October 4, 2025
  • 1 reply
  • 163 views

I work with several monitors with different resolutions and different interface scaling (same windows device), and I noticed that I cannot use the “Output preview” option normally. If I launch AA on a monitor other than the main one with a different scaling, AA crashes immediately after clicking on any element of the “output preview” tool window. The only workaround for this program is to manually rescale the window piece by piece back to the main monitor after enabling “Output preview.” from main menu. I tried reinstalling AA. I changed the graphics card drivers and updated Windows. Nothing helps, and checking the ink coverage is one of my tasks...

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
October 5, 2025

@nonlin322090036 I haven't run into this issue, and I am using three screens, two monitors and a MacBook Pro. Since you've already tried reinstalling, updating drivers, and adjusting your setup, one workaround worth exploring is forcing Acrobat to launch with DPI scaling disabled. You can do this by Right-clicking the Acrobat shortcut or executable. Selecting Properties > Compatibility. Change high DPI settings. And under High DPI scaling override, check the box and set it to System (Enhanced). This can sometimes stabilize UI elements across monitors with different scaling. Also, try launching Acrobat directly on your primary monitor and keeping Output Preview confined to that screen.

m
N
nonlin322090036Author
Participant
October 29, 2025

Changing DPI settings didn't help. Only keeping OP on the same screen where AA is launched keeps it from crashing.

N
nonlin322090036Author
Participant
October 29, 2025

Also here is crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Acrobat" applicationVersion="25.001.20756" build="0" source="Windows-Client" crashType="n/a">
<time year="2025" month="10" day="29" hour="17" minute="23" second="17" timeoffset="60" timezone="Åšrodkowoeuropejski czas stand." crsessionduration="12"/>
<user guid="d0282aba-6d25-4e49-a43f-bc4dd087e4fb"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="pl-PL" oslanguage="pl-PL" ram="64708" machine="AMD Ryzen 7 6800H with Radeon Graphics" model="AMD64 Family 25 Model 68 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070 Ti Laptop GPU" description="NVIDIA GeForce RTX 3070 Ti Laptop GPU" driverDate="20250905000000.000000-000" driverVersion="32.0.15.8129" videoModeDescription="1920 x 1200 x 4294967296 kolorów" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_24E0&#38;SUBSYS_3B0917AA&#38;REV_A1&#92;4&#38;2693600A&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20230823000000.000000-000" driverVersion="31.0.21024.2004" videoModeDescription="2560 x 1600 x 4294967296 kolorów" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1681&#38;SUBSYS_3B0917AA&#38;REV_C8&#92;4&#38;33381BD1&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEED02A274">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEED02A274" symbolname="GetWindowLongA"/>
<stackStatement index="1" address="0x00007FFEED0297A6" symbolname="GetWindowLongA"/>
<stackStatement index="2" address="0x00007FFEED027846" symbolname="CallWindowProcW"/>
<stackStatement index="3" address="0x00007FFEED02730C" symbolname="CallWindowProcW"/>
<stackStatement index="4" address="0x000000005B4E0C87" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="5" address="0x000000005B4E09D7" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="6" address="0x00007FFEED027846" symbolname="CallWindowProcW"/>
<stackStatement index="7" address="0x00007FFEED02730C" symbolname="CallWindowProcW"/>
<stackStatement index="8" address="0x000000005AA3BB5D" symbolname="AIDE::AIDEFormatType::operator="/>
<stackStatement index="9" address="0x00007FFEED027846" symbolname="CallWindowProcW"/>
<stackStatement index="10" address="0x00007FFEED02539D" symbolname="IsWindowUnicode"/>
<stackStatement index="11" address="0x00007FFEED01E8BB" symbolname="IsDialogMessageW"/>
<stackStatement index="12" address="0x000000005AD13D5A" symbolname="DllCanUnloadNow"/>
<stackStatement index="13" address="0x000000005AD13CAE" symbolname="DllCanUnloadNow"/>
<stackStatement index="14" address="0x000000005AD1310C" symbolname="DllCanUnloadNow"/>
<stackStatement index="15" address="0x000000005AD12FDD" symbolname="DllCanUnloadNow"/>
<stackStatement index="16" address="0x000000005AA2E812" symbolname="AcroWinMainSandbox"/>
<stackStatement index="17" address="0x000000005AA2BE38" symbolname="AcroWinMainSandbox"/>
<stackStatement index="18" address="0x00007FF7E9C789EC" symbolname="CreateCoreWebview2EnvironmentSandbox"/>
<stackStatement index="19" address="0x00007FF7E9D6EAB2" symbolname="AcroRd32IsBrokerProcess"/>
<stackStatement index="20" address="0x00007FFEEE13E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFEEED2C53C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x00007FFEEC18CA84"/>
<register name="RDX" value="0x00000000FFFF2FFF"/>
<register name="RSI" value="0x00000000000000A1"/>
<register name="RDI" value="0x0000019E6C8F41C0"/>
<register name="RSP" value="0x0000008E41DAE210"/>
<register name="RBP" value="0x0000008E41DAE278"/>
<register name="RIP" value="0x00007FFEED02A274"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFE865B0000" end="0x00007FFE865E2000" path="globinputhost.dll" version="6.2.26100.6725"/>
<binaryImage start="0x00007FFED3F80000" end="0x00007FFED3FDE000" path="Bcp47Langs.dll" version="6.2.26100.3624"/>
<binaryImage start="0x00007FFEA3870000" end="0x00007FFEA38CA000" path="dataexchange.dll" version="6.2.26100.6899"/>
<binaryImage start="0x00007FFECCD20000" end="0x00007FFECCF65000" path="twinapi.appcore.dll" version="6.2.26100.6725"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
44d3971f-766c-4bf9-8ce6-f8f3fc2f8e39
</sessionId>
<dunamisConfigGuid>
30bf5565-ab10-474a-b541-b39e24dfbe2c
</dunamisConfigGuid>
<imsUserGuid>
3E2054554B51BE1F99201587@AdobeID
</imsUserGuid>
</crashreport>

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