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Marvelous_Lionheart6a12
Participant
August 22, 2026
Answered

Cuenta personal no permite solicitar firmas, muestra error de "contactar a un administrador"

  • August 22, 2026
  • 2 replies
  • 28 views

Tengo una cuenta personal y no me deja solicitar firmas digitales me presenta el error de comunicarme con un administrador aclaro es una cuenta personal estudiantil 

    Correct answer Meenakshi Negi

    Hi Marvelous_Lionheart6a12,


    Thank you for reaching out, and sorry for the trouble caused.


    We have reviewed your account associated with the email linked to your community profile. Your Acrobat Sign account appears to be active and functioning properly. Could you please confirm if you are using the same email address or a different one? If you are using the same account, please let us know if you have previously been able to send documents for signatures.


    If this is your first time trying this feature, please follow these steps:

    • Open the Acrobat web account and sign in using the same credentials you use for the desktop application.

    • Go to the E-Sign tab and select Request e-signatures.

    • Upload the document and try to send.

    • If the document is sent without any errors, then you can use the desktop application to send the document after that.

    Please let us know how it goes.


    Thanks,

    Meenakshi

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 22, 2026

    ​@Marvelous_Lionheart6a12 Your student's personal Adobe account doesn’t include Acrobat Sign, so it can’t send documents out for digital signatures. The Request Signatures feature requires an Acrobat Sign–enabled profile, which is different from the basic Fill & Sign tool you already have.
    If the account doesn’t have Acrobat Sign assigned, Acrobat will shows the “Contact an administrator”  message.

    I know in the tools, it’s a bit confusing, but try the Fill & Sign feature, that will work
     

     

    m
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    August 24, 2026

    Hi Marvelous_Lionheart6a12,


    Thank you for reaching out, and sorry for the trouble caused.


    We have reviewed your account associated with the email linked to your community profile. Your Acrobat Sign account appears to be active and functioning properly. Could you please confirm if you are using the same email address or a different one? If you are using the same account, please let us know if you have previously been able to send documents for signatures.


    If this is your first time trying this feature, please follow these steps:

    • Open the Acrobat web account and sign in using the same credentials you use for the desktop application.

    • Go to the E-Sign tab and select Request e-signatures.

    • Upload the document and try to send.

    • If the document is sent without any errors, then you can use the desktop application to send the document after that.

    Please let us know how it goes.


    Thanks,

    Meenakshi

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