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sass12384743
sass12384743
Participant
December 8, 2017
Question

Custom Print Driver PDF Text recognition works only in Adobe Acrobat DC. It does not work in Adobe Reader (18.009.20050).

  • December 8, 2017
  • 2 replies
  • 1511 views

We have a custom print driver which has been working perfectly until this new Adobe reader version DC Nov 2017 (18.009.20050)

It has been working in (18.009.20044).

This happens in production and users are relying on our application. Our application and our custom print driver has not changed.

The user opens a PDF in adobe reader and prints to the custom print driver. Our code converts it to a TIFF for viewing purposes inside our application. It also reads and shows the text so that the user can identity the document type on load.

Since this new version of Adobe, reading text part has not been working.  It only works in Adobe Acrobat DC and does not work in Adobe Reader.  This is a bug introduced  by your team. Please help us or give me a work around in Adobe reader.

I have tried all kinds of embedding fonts with no luck.

Thank you

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
December 11, 2017

You cannot get support for the free product. Only report bugs into a void.

sass12384743
sass12384743Author
Participant
December 11, 2017

Ok Thanks. That's what I thought.

V
Adobe Employee
Vishal@PDF
Adobe Employee
December 13, 2017

Hi sass12384743,

Thanks for reporting the bug to Acrobat team via http://www.adobe.com/products/wishform.html. We are extremely sorry for your issue. We have dropped you an email for more information and we will work with you to resolve your issue on priority.

Thanks,

Vishal

T
Test Screen Name
Legend
December 9, 2017

That sounds an important bug, and I recommend you report it. Mentioning it in the forum does not report it. As a work-around you might see if Print As Image resolves the issue.

T
Test Screen Name
Legend
December 9, 2017

By the way, I suspect Adobe will say this use is outside the EULA for Reader, and customers should be using Acrobat anyway. See

4.3.1 which specificially mentions TIFF conversion as forbidden.

sass12384743
sass12384743Author
Participant
December 9, 2017

Thank you guys. I have reported it as a bug to adobe.

The TIFF of the application is working correctly as before. Its just the text reading part which isn't working.

Thank you

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