Customer support - Acrobat Pro licences

Question

We have purchased 6 licences but are currently unable to assign to new users. After 7 phone calls from UK to Customer support, they then removed my (the administrator) access to Acrobat Pro on 13/09 and have still not restored. We are now 5 days down the road and still no sign of a resolution.

Any suggestions from community how to troubleshoot would be appreciated.

Souvik Sadhu · Answer

Hi @Susan32355992nyvm,

Hope you are doing well. Sorry for the trouble, and the delayed response.

I saw the thread open and was wondering if you are still looking for a solution. If yes, you can check this article which has in-depth information about license assigning and removing: Assign a license to a teams user.

-Souvik

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