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M
MHI5C7D
Participant
October 10, 2024
Question

Data disappearing

  • October 10, 2024
  • 1 reply
  • 224 views

Hi All, 

 

We distribute documents for clients to complete. Once they’re finished, we download the documents and send them to the provider for signature on the day of the appointment. However, we’ve recently encountered an issue: when we import the completed documents into Adobe, all the text fields are missing, leaving only the signature fields visible.

 

Any ideas? 

 

 

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
February 13, 2025

Hi @MHI5C7D,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Our team worked on this, and a fix was released with the subsequent releases. 

Would you mind updating the app to the latest version (2024.005.20xxx) and letting us know if your issue is fixed?

 

To do so, go to Menu-> Help-> Check for Updates.


-Souvik

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