Data Field format changes when Requesting E-Signatures

Hi @Arzelie230505634ydo,

Thank you for reaching out and explaining the issue.

When a PDF form is sent for e-signature via Acrobat Sign, the platform may optimize or adapt certain field properties — including formatting and appearance — to ensure consistent behavior across devices, browsers, and screen sizes. This is especially true for fields like dates, numbers, and special formats, which are sometimes rendered differently in the signing environment than they appear in the original Acrobat form.

This behavior is expected to some extent, as Acrobat Sign transforms the original form into a web-compatible version that prioritizes input usability and reliability over preserving exact field formatting.

A few things to keep in mind:

• Field formatting (like date masks or numeric validation) may be stripped or replaced with Acrobat Sign-compatible settings.

• Appearance settings (fonts, colors, alignment) may not always carry over exactly as seen in Acrobat.

• This ensures signers can interact with the form smoothly, especially on mobile devices.

Note: If you are creating a PDF form in Acrobat, ensure to choose the option: "Prepare form for e-signing", how get the option, open the file(PDF Form) in Acrobat > All Tools > "Prepare a form", click on the three dots > choose "Prepare form for e-signing"

This option ensures the Form Fields get converted to Fields compatible with Acrobat Sign.