Data getting deleted after applying MPIP Sensitivity label having active Content Marking

Question

We've implmented MPIP sensitivity labels & have come across a strange case. Steps being followed :

1. Create a PowerPoint file.

2. Convert it to pdf format either via
Save as Adobe pdf
or
Export --> Create Adobe PDF

3. Now the PDF file is generated. Since I have Pro version so MPIP labels can be applied.

4. Now the tricky part comes. If I label this PDF with a Sensitivity label having an active Content marking, some of the existing data from the PDF gets removed.

5. The data that has been deleted is gone forever. Even after changing or removing the label data doesn't come back.

This is a serious issue with the MPIP label's applicability.

Is it a known issue? If not then we'd ask you to pay attention to it & let us know about it.

Souvik Sadhu · Answer

Hi @RajChopra,

Hope you are doing well. Sorry for the trouble.

Here's something I would keep in mind when working with PDFs and applying MIP labels:

Some PDF features or formats might not be fully compatible with MPIP sensitivity labels:

PDF/A Format: This archival format is incompatible with encryption. If your PDFs are in PDF/A, applying a sensitivity label that enforces encryption could result in data loss or corruption.
Embedded Content: PDFs with embedded media, scripts, or forms might behave unpredictably when labels with content markings are applied. It's advisable to test such documents individually.

All this being said, I have forwarded your issue to the devs and will get back to you once I hear back from them.

Meanwhile, you can refer to the help article for more info on working with MPIP labels: https://adobe.ly/4kIbJ3I

Regards,
Souvik.

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