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DawsBBC
DawsBBC
Participant
February 2, 2018
Answered

Data lost when using Fill & Sign

  • February 2, 2018
  • 1 reply
  • 15073 views

We have a document we distribute to users for them to complete and send back using Fill & Sign.

We have had a number of instances where a user has completed the form, saved-as a new document but when they go back in to further edit it, their previously entered data has gone. Some people have lost hours of work with this problem.

It is not repeatable but is happening on a regular basis.

https://forums.adobe.com/thread/1960688 lists the exact same problem with no solution.

Is there a fix for this?

This topic has been closed for replies.
Correct answer nateatdel

Shivam,

I've zipped and shared the relevant files here: Shared Files - Acrobat.com .

I was able to isolate the problem down to a single MS Word table cell. I found that if a Word doc has a table containing this cell, the PDF from it exhibits the problem. The cell is totally unremarkable with regard to text or formatting, so it's a bit of a mystery.

Thanks,

Nate


I've discovered something very obvious, yet not...

It is the word "signature" when used in a table cell with a bottom-only border that is crippling the file. (In my case, it appears above a column of boxes where a team of managers each supply their signature.) If I change the word to "approval" or "sign here" the problem goes away. If I use the word "signature" in a standard paragraph, no problem.

I would consider this a bug, but at least I think I know how to work around the problem in the future. Hopefully this will help some other people who I know have encountered problems with disappearing fill-n-sign data.

Nate

1 reply

Adorobat
Adorobat
Participating Frequently
February 5, 2018

Hi,

Would it be possible to share the document with us to replicate the issue at our end? I have send you a private message for the same, please check the inbox.

Also, let us know the operating system installed on the user's machine?

Acrobat version installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Which option users are using to fill the form -  Add text or Add Signature/ Initials?

Below is the screenshot:

Thanks,

Shivam

N
nateatdel
Inspiring
February 12, 2018

I might be having the same problem. Let me describe in some detail:

Using Acrobat Pro DC 2018.009.20050 (on Windows 7 Pro), I open any PDF that already has fill & sign text elements. If I immediately go Back to Document (or X) without making any changes, all is ok. But if I add, change, or delete 1 or more characters in any of the elements, or if I add a new element, and then go Back to Document (or X), all text elements are completely gone.

When I perform exactly the same test in Acrobat Reader DC 2018.009.20050, I get the desired results: text elements updated, and no elements deleted.

Nate

Adorobat
Adorobat
Participating Frequently
February 13, 2018

Hi Nate,

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, check if an update is available for Acrobat using "check for updates" option under Help menu.

3- If step 2 doesn't work, repair Acrobat using "repair installation" under Help menu, reboot the machine and try again.

Also, could you please try with another pdf file to check if its not a file specific issue?

Thanks,

Shivam

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