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peterv41671324
Participant
February 11, 2017
Answered

De-activate acrobat installation on crashed PC.

  • February 11, 2017
  • 1 reply
  • 401 views

My hard disk crashed and I had a new harddisk installed. Now I re-installed Adobe Acrobat DC and tried to register again with my purchased serial number. This failed. I read the support suggestions that I need to de-activate the installation on the crashed hard drive before I can register the installation on the new hard drive.

The instructions to de-activate the from the account page does not work because the options 'activated devices' is not shown there.

How can I activate the new installation with the purchased serial number?

I purchased Adobe Acrobat standard XI in 2013.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 11, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

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