Deactivate Acrobat DC

Forum|Forum|9 years ago
January 11, 2017
2 replies
5825 views

I am putting a new SSD drive in my computer and rebuilding my Windows 10 system. I currently have a copy of Adobe Acrobat Standard DC loaded on the existing hard disk and need to deactivate it so I can reinstall on my new disk. It is listed as 2015 Release (Classic) | Version 2015.006.30279. I have installed the latest updates to this release so it is current.

According to documentation, there should be a deactivate option under the Help menu. None appears. I've down a Help | Repair Installation and that did not correct the problem.

So how do I deactivate this Acrobat Standard DC install?

Correct answer kglad

is there a sign out option? if so, click it.

if not, attach a screenshot showing what options are available in your help menu.

larryg94259926Author

Participant

Yes, there was a sign out option under Help. I used it and the software successfully deactivated.

Thanks!!

kglad

Community Expert

you're welcome.

kglad

Correct answer

Community Expert

is there a sign out option? if so, click it.

if not, attach a screenshot showing what options are available in your help menu.

hervép44391272

Participant

Hi Kglad,

I have the disc version of adobe acrobat pro dc 2015.

For me there is just a sign-in option, and when I sign-in the software asks to for the serial number or go on trial version, but get an error when I enter it the serial number.
It's weird because the software is activated, but it's like if it's connected to anything...

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