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youngdv
Participant
February 3, 2017
Question

Deactivate Adobe Pro 9 serial number

  • February 3, 2017
  • 1 reply
  • 448 views

My old computer crashed and no longer have access to it. Since it is not my possession I can not deactivate the serial number and place it on my new machine. I have the serial number but how can it be made available for use?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 3, 2017

When you have a non-functioning computer and can't deactivate a serial number

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

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